The OEM must be contacted in case of errors and system breaks for it to be resolved or for the entire program to be reconfigured. Another serious limitation of some ECM solutions is user’s lack of access and control of the database. For archiving and disaster recovery purposes, it is clear such ECM solutions cannot meet a business’s needs. In some ECM solutions your files and documents must already be in electronic format to organize them in their system. Therefore, when it comes to creating workflows, delegating tasks, and overseeing projects, they fall short and they do not even offer integrated capture solution.
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Some ECM solutions focus on sharing files and that’s it. Potential for poor coding is rife and can result in poor performance of not just the ECM but your business servers as well thereby adversely impacting overall productivity as in when searches would be slow and laborious.
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The extensive custom code that is required in some ECM applications also puts your company at the mercy of third party developers and programmers who may not be committed in any way to the overall success of your business. These extra costs mean cuts into potential profits and delayed return on investment.
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Beware of hidden costsĪdditional cost must be incurred by bringing in third party applications and paying programmers to develop and implement custom modules before your company can set itself apart from the competition by using advanced functions in the ECM.
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Therefore, customers are left on their own and would sometimes need to read through hundreds of pages of documents at the ECM OEM website in the attempt to diagnose software issues. Some of the ECM vendors also do not have adequate technical expertise or the OEM simply does not allow them to go beyond certain level of maintenance, especially around the ECM database. After implementation the organization would need expert in the ECM tool in order to implement other features and monitor the system. Most organizations lack the required expertise in programming and IT to handle the enormous amount of customization required in some ECM packages before the organization may realize the benefits that the ECM vendor has promised. While pursuing ECM implementations, there are some pitfalls that we help our customers to become aware of when selecting ECM solution provider. This may be true for some ECM solutions where high cost of customization makes the overall cost of implementation much higher than it was understood originally. The fact that ECM offers so much may also lead one to think its implementation could be more expensive.
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Our solution offers standard platform that allows IT department to offer more focused, tightly integrated solutions at a lower overall cost than minimally configured departmental solutions. For a company to benefit in these areas, it is important to make our ECM solution available to all offices, branches, business units, and departments. Compliance, collaboration, continuity, and cost are core areas in which content and ECM are fundamental to the success of your company. ECM practice's manage the unstructured information of an organization.